I want to protect my home from breakdowns, which of your packaged services is right for me?
First hour manpower free
4hr Guaranteed Response
AC x0 Electrical x0 Plumbing x0
Parts Charged Extra
First Hour Manpower Free
2hr Guaranteed Response
AC x3 Electrical x1 Plumbing x1
First Hour Manpower Free
2hr Guaranteed Response
AC x3 Electrical x1 Plumbing x1
The tagline is 'Maintenance Plus More'! If you need something done with your home we can do it
We provide house cleaning services on a monthly or annual contract basis using professionally trained cleaners from our commercial contract cleaning division.
We provide emergency removal of pest infestations as well as advice on the best mechanisms for dealing with ongoing pest and rodent control.
Water Tank Cleaning
We make cleaning a water tank easy, simply book the date and our team will arrive at your home inspect, drain and clean your tank within 4 hours.
We provide a complete range of services for your garden ranging from basic watering and clipping, right up to specialist outdoor cleaning and seasonal plant refresh.
Our dedicated Pool Cleaning team take care of more than 150 commercial pool facilities across Dubai, now you can have professionally trained and equiped with commercial grade equipment and chemicals take care of your pool too!
We provide experienced window cleaners complete with all the equipment required to get at the hardest points in your home.
If you want to know more, you can always call us on 800 – MPLUS
Looking for the best home maintenance in the UAE? Hear what our customers say about us...
"I am one of those "satisfied customers", I have been with Mplus+ for 8 years, what else can can I say... I am very happy with the service."
"We have been a customer for 10 years, its a good feeling to know that if we have a problem we just call Mplus+ and it will be solved."
"We have lived in Dubai for 32 years and we never thought a service like this was possible. Mplus+ care about their customers, they are transparent and honest about what needs to be fixed and always get it done."
"Mplus+ always provide me an instant reply if we have an issue. I love being able to follow progress on the portal and the best thing is the engineers know the homes 'back to front'; what common things break and how to fix them quickly."
Frequently Asked Questions
Want to know more, let's get into the details...
Why are AC, Electrical and Plumbing Maintenance important for my home?
The UAE has extremely harsh weather conditions, extreme heat and dust places a heavy burden on Air Conditioners that are often run at full capacity 24 hours a day during the summer months. Construction practices in this region have left many apartments and villas with drainage systems that are overly susceptible to blockages. These two facts of life mean that your home is 80% likely to suffer at least one major breakdown a year and many homes breakdown much more often than that. A preventative maintenance program will identify common problems and replace parts that wear out with heavy use before breakdowns occur. Maintaining Air Conditioning, Electrical and Plumbing systems, extends their life and prevents major breakdowns. This saves you money and saves you the inconvenience of emergency calls after a disaster has happened. Just like a car, if you maintain your home it will run better and give you less hassles.
How often would I need Preventative Maintenance for my home?
Due to the extreme heat and our absolute dependency on air conditioning during summer Mplus+ recommends three A/C maintenance service visits in an annual maintenance program as well as one maintenance service visit for your Electrical and Plumbing systems each year. In our experience this will ensure that all systems run smoothly and you will be much less likely to suffer a breakdown.
Why should I buy a home maintenance contract?
Mplus+ does provide once off A/C, Electrical and Plumbing Emergency Fix services. We charge by the hour, all parts are charged extra and we provide a same day / next day commitment. We designed our range of maintenance service packages to provide customers with a guaranteed price and response time. All our maintenance contract customers receive priority service, guaranteed onsite attendance within 4 hours (in 87% of cases we arrive in less than 30 minutes) and it is a fixed price per month / per year for Unlimited Emergency Fixes. On average this works out to be much cheaper than once off repairs and you have peace of mind that if something goes wrong it will be fixed that same day.
What are the Plus+ Services that can be added to my home maintenance service?
Plus+ services are additional lifestyle services that can be added to any home maintenance contract. We keep our maintenance cost as low as possible and then enable you to add on additional services at your own discretion. We allow you to add on almost all our other services such as Home Cleaning, Window Cleaning, Car Cleaning, Water Tank Cleaning and Pest Control onto any of our packages onto HomeSure Cover, Essential or Extra and then pay for them either monthly or annually.
What do you mean by Unlimited Emergency Call outs and Unlimited Spare Parts?
Unlimited Emergency Call Outs is a policy are included in all our maintenance service packages. It means that we will come to your home to fix an issue with your AC, Electrical or Plumbing systems – the first hour of labour is included for free no matter how many times we come to your home while you have a maintenance contract with us (90% of issues are fixed in the first hour). Unlimited Spare Parts is a policy included in our HomeSure Extra maintenance service package. It means that all parts that are required to fix an air-conditioning, electrical or plumbing system fault are also free during the lifetime of your maintenance contract.
Can you explain the difference between Monthly Payment and Annual Discount Plans?
We offer the flexibility to pay monthly or annually for all our maintenance service packages and most of our Plus+ Lifestyle services. If you elect to pay monthly you must pay using your credit card online and you may cancel the service at any time and it will end in the month you are in with no penalty. If you elect to pay for an entire year up front we will provide you a 10% discount to the regular monthly price, you can pay using credit card online or using cash or cheque (we will even come to your home to pick it up) but there is no refunds if you decide to cancel your contract before the year is finished.
You must be getting tired now
Maintenance Plus More = Community Lifestyle Services
Mplus+ is a division of Emrill Services LLC. one of the largest facilities management companies in the UAE with over 4000 employees. The Emrill organisation spans all facets of building maintenance services from cleaning, security, concierge and lifeguarding to air conditioning, electrical and plumbing technicians. Emrill manage some of the largest and complex buildings in Dubai and Abu Dhabi with hundreds of corporate clients spanning master developments, residential communities, leisure, corporate and commercial complexes. In addition Emrill provides reactive and preventative maintenance services to over 21,000 residential customers across the UAE.
Mplus+ has been created to provide the absolute premium level customer service experience that you expect to find in Europe, USA and Australia. Every Mplus+ customer is provided with a free online account where they can manage, order and pay for all services they require for all their properties with a click of a button.
This is backed by a 24x7 365 day a year contact center who will guarantee to have a technician onsite at your home within 4 hours and provide a 30 day warranty on all workmanship provided. Every single one of our maintenance contracts includes unlimited emergency callouts, no matter how many times you call (or click) Mplus+ will be there within 4hrs to fix your home, any time of day, any day of the year…
…and this is the Baseline Mplus+ Service Guarantee: ‘We arrive on time and do a quality job, if you are not happy we will come back and do it again for free’.