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Frequently Asked Questions

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Browse the questions below to find what you are looking for.

PACKAGE CUSTOMERS

Yes, they can. Ask your tenant to register with mplus on the platform or app. Your tenant can then contact us directly regarding any maintenance issues or to schedule a visit.

Standard charges are applicable once the parameters of your current package have been exceeded. For example, if your package includes six callouts per year and all of these callouts have been used, standard charges would be applied to any additional callouts. If you are not sure what your package includes, please contact our 24/7 customer experience centre to speak to one of our customer service consultants.

If you are experiencing problems logging into the app, 24/7 customer experience centre to speak with one of our customer experience representatives. We’re here to help and will resolve any issues with the app you may be having.

If you are experiencing problems completing a request or scheduling an appointment, please contact our 24/7 customer experience centre to speak with one of our customer experience representatives. We’re here to help and will resolve any issues with the app you may be having.

Depending on the nature of the job and if additional materials or parts need to be ordered, work usually starts between 24 – 72 hours after payment. Our customer service consultants can provide an estimate during the quotation stage.

Unfortunately, not. You can only use the services included in your package for your own property.

NON-PACKAGE CUSTOMERS

Home Maintenance Company Dubai, Home repair services Dubai, UAE

Download the mplus app

Choose and book from our range of home maintenance services and track them on the go with the mplus app.

24/7 Customer Support

Have a question or need assistance with your order? Talk to our customer experience team.

800-67587 (mplus)

Home Maintenance Company Dubai, Home repair services Dubai, UAE
30-day Warranty
Home Maintenance Company Dubai, Home repair services Dubai, UAE
Response time of less than 4 hours
Home Maintenance Company Dubai, Home repair services Dubai, UAE
24-hour Customer Service Centre
Home Maintenance Company Dubai, Home repair services Dubai, UAE
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