Callouts & Maintenance Services as specified in the product information / details
Air Conditioning Spare Parts - Fan Motor, Fan Blade, A/C Temperature Thermostat, Grill, Filters, Compressor (Threshold of AED 650 per compressor replacement), Actuator, A/C Re-Gassing & Gas Recovery, Other Minor Parts (Threshold of AED 100 per minor spare part)
Plumbing Spare Parts - Water Heater Thermostat, Toilet Flush Kit, Toilet Push Buttons, Flex Pipes, Float Valve, Other Minor Spare Parts (threshold of AED 100 per minor spare part), Shattaf (mplus standard issue Shattaf)
Electrical Spare Parts - Light Switches, Cooker Switch, Power Sockets (13 & 15 Amp), Miniature Circuit Breaker (MCB) Fuse, Other Minor Parts (Threshold of AED 100 per minor spare part), Light bulbs (mplus Standard issue) replaced only once during Electrical service, if required.
Handyman Services - Re-fixing of fixed fly screen (materials charged separately), Hanging of picture / mirrors, fixing of bookshelves / shelves, Tightening of kitchen/cabinet/door hinges
Air Conditioning Spare Parts - Fan Coil Units, Insulation, Ducting or Piping, Chemical Coil cleaning
Plumbing Spare Parts - Water Heaters, water Pumps, pressure kits, Toilet Pan, Cistern, Basin, Taps, Piping, Garden Irrigation Systems
Electrical Spare Parts - Power Distribution Board, Light Globes/ Batteries, Re-Wiring, Home Automation Systems
Handyman Services - Roller fly screens, Aluminium door/ window works (realignment, re fixing), Sliding door / glass works, Ceiling tiles fixing / re-fixing, Any new installation (cabinet, doors, windows, gazebos, glass works, etc)
Destructive Access Services are not covered in this package - Any destructive access (such as cutting through ceiling plaster or panels) is required for delivery of the services
Approvals - Obtaining approval / NOC required from the local authority, building management, community management, etc. prior to the commencement of services is not covered in the scope.
Warranties - No warranty on materials or spare parts unless the defect is proven to be as a result of mplus actions or negligence and such defect is highlighted in writing to mplus within 30 days from the date of the original service taking place. mplus shall not be liable for any defects that are caused by or related to fair wear and tear, misuse, customer or third-party actions.
Other Services which are note covered in this package - Installation of any items / materials provided by the customer (for safety reasons), Any system or service not expressly mentioned in our scope, Any addition, upgrade, replacement or partial preplacement to existing systems, Any rectification / modification to correct design, construction or commissioning faults, Modification and or insulation work for piping, ducting and internal duct cleaning, Replacement of water or drainage lines in shafts, air wells, water pumps, pressure vessels, bladders, water tanks etc., Replacement of complete light fittings, Roof or basement leakage due to water proofing failure of the structure, Kitchen equipment, Audio visual equipment, Data and related components, Generators, Chilled water pumps or piping insulation, Garden Sprinkler/Irrigation systems and associated pumps and equipment